FAQs
Do you ship internationally?
Yes, we proudly ship our statues worldwide. Most international orders are delivered through trusted carriers such as DHL, FEDEX, ensuring safe and timely arrival. If you have a preferred courier, we’ll be happy to accommodate your request whenever possible.
How long does delivery take?
Delivery times vary depending on your location.
- Within Nepal: 3–5 business days
- International orders: Usually arrive within 7–14 business days after dispatch. You’ll receive full tracking details via email once your order has been shipped.
Which shipping partners do you work with?
We work with reputed global and local couriers, including DHL, FedEx, UPS, and Aramex, to ensure secure delivery worldwide. For specific delivery preferences, please contact our support team before placing your order.
Can I return or exchange my order?
We take great care in crafting and inspecting every statue. However, if your order arrives damaged or not as described, please reach out to us within 7 days of delivery. Our team will guide you through the replacement or return process.
Do you offer statue customization or personalization?
Yes, selected statues can be customized based on your preferences — such as size, gilding, gemstone detailing, or deityposture. Each customization is handled in close coordination with our artisans. Please check the product page or contact us for details before ordering.
How should I care for my Vajra Icon statue?
To preserve the beauty and longevity of your statue:
- Display it in a clean, dry environment, away from moisture and direct sunlight.
- Avoid touching the surface, especially the face, with bare hands.
- Keep it inside a glass cabinet to prevent dust accumulation.
- For cleaning or restoration, consult a professional or contact Vajra Icon for guidance.
How long will my statue last?
Each Vajra Icon statue is crafted to last for generations. Our master artisans use time-honored techniques and high-quality materials designed to withstand the test of time with proper care.
Who makes your statues?
Every Vajra Icon statue is handcrafted in Nepal by master artisans from Patan, renowned for their centuries-old metal craft tradition within the Newar community — the pioneers of Buddhist statue-making in the Himalayas.
What materials do you use?
Our statues are primarily cast from high-quality copper alloys. They are often gilded with genuine 24K gold and adorned with semi-precious stones such as turquoise, coral, and lapis to enhance both their spiritual and aesthetic value.
How are the statues packaged for shipping?
Each statue is individually wrapped in multiple layers of protective material and secured within a custom wooden box to ensure safe transport from our studio to your doorstep.
Will I have to pay customs fees or import duties?
Depending on your country’s regulations, your order may be subject to customs duties or import taxes. These charges are the buyer’s responsibility. Vajra Icon is not liable for customs delays or additional fees imposed by local authorities.
